Privacy Policy

Effective Date: [June, 01 2024]

Welcome to [Voucheriser.com] ("we," "us," "our") a trademark for Digiteon Technologies L.L.C-FZ a registered company in United Arab Emirates (UAE), Dubai. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UAE Personal Data Protection Law (PDPL) and other applicable laws and regulations. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, physical address, and identification details required for account creation or service delivery.
• Service Information: Details related to the service bundles, prepaid packages, vouchers, and loyalty cards you purchase or redeem, including preferences, usage history, and service schedules.
• Financial Information: Payment details, billing information, and transaction history for processing payments and managing accounts.
• Communication Records: Emails, phone calls, messages, and other communication records between you and our customer service team.
• Technical Data: IP address, browser type, device information, and browsing data collected when you visit our website or use our online services.

2. How We Use Your Information

We collect and use your personal data for the following purposes:

• Service Provision: To process, manage, and deliver service bundles, prepaid packages, vouchers, and loyalty cards you request or purchase.
• Customer Support: To respond to inquiries, provide assistance, resolve issues, and improve our customer service.
• Billing and Payments: To process payments, manage your accounts, and fulfill our contractual obligations.
• Marketing and Promotions: To send you promotional offers, updates, newsletters, and other marketing communications if you have opted in to receive them.
• Loyalty Programs: To manage and administer your participation in our loyalty programs, including tracking points, rewards, and redemption history.
• Legal Compliance: To comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with trusted third parties for the following reasons:

• Service Providers: To help us operate our business and provide our services, including payment processors, IT support, and marketing partners.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business, your data may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes encryption, access controls, and regular security assessments.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations, resolving disputes, and enforcing our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Under the UAE Personal Data Protection Law, you have the following rights regarding your personal data:

• Access: Request access to your personal data and obtain information about how we process it.
• Correction: Request correction of any inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data under certain conditions.
• Objection: Object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Withdrawal of Consent: Withdraw your consent to the processing of your personal data at any time, where applicable.

To exercise your rights, please contact us at [support@voucheriser.com].

7. Cross-border transfers

We may collect or transfer your personal data across borders in a secure and lawful manner, within and external to our entities,including for purposes described in this Policy and as otherwise required or permitted by law. We take the necessary steps to require entities that deal with your personal data, by written agreement, to comply with similar standards or applicable privacy requirements and to have appropriate safeguards.

8. How do we keep your Personal Data safe?

Voucheriser is committed to protecting its users' Personal Data. Voucheriser puts in place appropriate technical and organizational measures to help protect the security of personal data. Voucheriser has implemented various safeguards to protect against unauthorized access and unnecessary retention of Personal Data in our systems. These include encryption, access, and retention policies, among others. We ensure that if your data needs to be destroyed, it is done in a manner that prevents leakage, loss, theft, misuse, or unauthorized access.

9. Cookies and Other Technologies

When you access or use our services, we may collect personal data via the use of cookies and other web tracking technology, such as pixels or beacons, in order to take reasonable steps to ensure the security of our systems and to help us deliver, maintain, and improve our services. A cookie is a small text file saved on your computer, mobile device, or browser when you visit us. Your browser may give you the ability to control our use of cookies. If you block all cookies, you may disrupt certain service features and limit the functionality we can provide.

10. Use of web analytic services

The Google Analytics web analytic services are used to improve the user experience of our Websites.Google Analytics, a service for the marketing analysis of this website provided by Google Inc.

• - may send you a newsletter with information regarding its services or other promotional material. You may cancel the order at any time and free of charge by using the link in the newsletter or by sending an email at support@voucheriser.com.
• - I further consent to the use of my Personal Data by Voucheriser for the purposes of market researches and sending me a newsletter.
• - I can withdraw these consents and opt-out of having information collected by or submitted to Google Analytics at any time by opting out at support@voucheriser.com.
• - Voucheriser allows its customers to integrate their uploaded promotions and end user data above into their web and mobile applications. This happens through an application programming interface (API) that delivers data stored on Voucheriser's servers into these web and mobile applications
• - In providing Voucheriser’s Service, Voucheriser provides platforms to permit our customers to collect information about their customers and end users on their site or service, which may include personal information or data about our customers’ end users as well as non-personally identifiable information or data about our customers’ end users, such as actions and activities on the User site, click data, referrer and exit page data, and other behavioral tracking data (all of which we call “Customer Data”). Voucheriser's users may link personally identifiable data to the non-personally identifiable tracking data collected by Service. Customer Data is owned and controlled by Voucheriser's Users, and any Customer Data that we maintain or process Voucheriser considers to be strictly confidential. Voucheriser collects and processes Customer Data solely on behalf of our Users, and in accordance with agreements with the applicable Users. Voucheriser does not use or disclose Customer Data except as authorized and required by our Users and provided for in our agreements with Voucheriser's Users.

11. Google Analytics

We use the Google Analytics tools (GA Universal and GA4) provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. We carry out activities in this area based on our legitimate interest, consisting of the creation of statistics and their analysis in order to optimize our websites. Google Analytics automatically collects information about your use of our website. We emphasize that as part of Google Analytics we do not collect any data that would allow your identification. The information we have access to as part of Google Analytics is, in particular.

• - information about the operating system and web browser you use,
• - subpages that you browse as part of our website,
• - time spent on our website and on its subpages,
• - transitions between individual subpages within our website,
• - the source from which you go to our website.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

12. Payments

We use Payment Gateway provided by Tap Payments. (503 Ubora Tower, Marasi Drive, Business Bay - Dubai, U.A.E) for our GCC clients and we use Stripe, Inc. for our Global clients to handle online payments. Tap and Stripe use cookies to ensure that the site works properly, detect and prevent fraud, and understand how people interact with Tap and Stripe. There are some cookies that are essential for Tap and Stripe to function properly. These Necessary Cookies provide secure access to the site and enable page navigation. Other categories of cookies include Advertising Cookies, Analytics Cookies, and Preference Cookies. You can find more information in the Tap Privacy Policy or Stripe Privacy Policy websites, including how to opt-out or manage your cookie preferences. More information about international data transfer is available on this website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [support@voucheriser.com]
• Contact: Contact us form
• Address: [The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Dubai, U.A.E]