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Frequently asked questions
Answers about plans, billing, locations and your data. If something is missing, ask us.
The basics
You can start on the free plan and stay on it as long as you like. Paid plans add more cards, staff and locations, and our pricing page shows every price in your currency.
No. Their cards open in the phone’s browser and can be saved to the home screen. They join with their email and a one-time code, no password.
No. Your staff use the phone they already carry. Your till stays exactly as it is.
Yes, alongside it. Staff stamp on their phone, so there’s nothing to connect to your till. If you sell online with Shopify, you can connect your store.
You do. Members belong to your business, the export is a click away, members can ask for their own copy or be deleted, and we only process the data to run your program.
Yes. Cancel from your dashboard and your plan runs to the end of the period you have paid for. Your data stays exportable for as long as your account is open.
Yes. Carry over the stamps a customer has collected when they join, and let the paper ones run out in their own time.
Yes. The wallet works in any modern phone browser, and Android users can also save their card to Google Wallet.
Yes. Sell a ten-coffee pack, a mixed bundle, a pass for a whole category, or a membership with a fair-use cap. Your team marks each unit off at the counter and the customer sees what is left.
No. You sell the pack at your counter or in your own Shopify store, and the money goes straight to you. We never handle the money and take no share of your sales.
Whatever your terms say. You decide whether a pack expires and when, the wording your customers agree to is yours, and anything unclaimed stays with you.
Plans and billing
Paid plans are billed in advance, monthly or yearly, by card. Payments are handled by Stripe, and your invoices are in your dashboard under Billing.
Yes, from Billing in your dashboard. Moving up starts straight away. Moving down takes effect at the end of the period you have already paid for.
Everything you already have keeps working. You just cannot add more of that item, such as another location or staff member, until you move up a plan.
Cancel from Billing in your dashboard. Your plan keeps running until the end of the period you have paid for, then your account moves to the free plan. We do not refund partial periods. If you use more than the free plan allows, remove the extras first or close the account instead.
Yes, from your account settings. Billing stops straight away, with no refund for the rest of the period. Your staff can still honour what customers have already earned for a short time, and then the account is closed.
Locations and staff
Each shop, branch or outlet you run. Every location has its own staff, and you choose which of your cards, vouchers and packs are offered at each one.
It depends on your plan. The pricing table shows how many locations each plan includes.
No. When a card is offered at several of your locations, the customer uses the same card at all of them.
You add each staff member in your dashboard and they get their own login. They use their own phone to scan the customer’s QR code and add stamps, points or pack visits.
Your account and data
On servers in the United Arab Emirates. A few services we rely on, such as Stripe for payments, may process some data in other countries. Our privacy policy lists them.
No. Each business only ever sees its own members, cards and sales.
Email us, call us or send a message on WhatsApp. All the details are on our contact page.
Your first stamp card — or 10-coffee pack — can be on the counter tonight.
Design your card, print the QR code for your counter, and your staff can start stamping today.
Free plan · No credit card · Cancel any time